The Coach Approach

In this episode, Kayshia Kruger discusses the role of a manager as a coach in an organization. She differentiates between a manager, mentor, consultant, and coach, highlighting their distinct functions. She emphasizes the importance of managers adopting a coaching mindset to foster trust, open communication, and employee engagement. She outlines essential skills for effective coaching, including active listening, powerful questioning, empathy, and providing constructive feedback. Kayshia also provides practical tips for integrating coaching into everyday interactions, such as regular one-on-one meetings, encouraging self-reflection, fostering a culture of continuous feedback, using development plans, and celebrating wins and learning from failures.   Takeaways

• Managers should adopt a coaching mindset to foster trust, open communication, and employee engagement.
• Essential skills for effective coaching include active listening, powerful questioning, empathy, and providing constructive feedback.
• Coaching can be integrated into everyday interactions through regular one-on-one meetings, encouraging self-reflection, fostering a culture of continuous feedback, using development plans, and celebrating wins and learning from failures.