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Delivering Brain Friendly Feedback

Season #2

The conversation explores the impact of feedback on the brain and how to make feedback sessions more productive. It discusses the role of the amygdala in hijacking the brain's rational center during stressful encounters, making it difficult to process constructive criticism. The case study of Adobe is highlighted, showcasing their transition from annual performance reviews to frequent informal conversations about feedback and personal development. The success of this approach is supported by research showing increased employee engagement and decreased turnover. The conversation also introduces neuroscience-backed strategies for effective feedback, such as regular real-time feedback, scheduling sessions promptly, and reinforcing psychological safety.

Takeaways

  • The amygdala can hijack the brain's rational center during stressful encounters, making it difficult to process constructive criticism.
  • Adobe's transition from annual performance reviews to frequent informal conversations about feedback and personal development resulted in increased employee satisfaction and decreased turnover.
  • Regular real-time feedback, prompt scheduling, warm-up conversations, and reinforcing psychological safety are effective strategies for making feedback sessions more productive.
  • The SBI model (Situation, Behavior, Impact) provides a structured framework for delivering constructive feedback.
  • Feedback should be seen as a learning and development tool rather than criticism, fostering a culture of growth and understanding.

Helpful References

  1. Friedman, R. S., & Fƶrster, J. (2001). The effects of promotion and prevention cues on creativity. Journal of Personality and Social Psychology, 81(6), 1001-1013.

  2. Goleman, D., Boyatzis, R., & McKee, A. (2002). Primal Leadership: Realizing the Power of Emotional Intelligence. Harvard Business Review Press.

  3. Hattie, J., & Timperley, H. (2007). The Power of Feedback. Review of Educational Research, 77(1), 81-112.

  4. Rock, D. (2009). Your Brain at Work: Strategies for Overcoming Distraction, Regaining Focus, and Working Smarter All Day Long. Harper Business.

  5. Smith, M. L., & Hawkins, K. (2004). The Center for Creative Leadership Handbook of Leadership Development. Jossey-Bass.